Login: National Staff Agents

When submitting a helpdesk ticket, please press the submit button only once to avoid duplicate tickets... Thank you...

 

Live IT Support Services

AVANCE - Live Helpdesk

Critical Issues - requiring immediate support from IT Support Services: ---- >

 

 

Hours of Operation: Monday - Friday 8am - 5pm

Tier 1 Support - Justin Fisher: IT Support Specialist: 210-230-9681- (Helpdesk Services)

Tier 2 Support - Samantha Lopez: IT Support Tech: 210-230-9680 - (Employee Services) - Bilingual

Tier 3 Support - Gabe Canales: IT Manager: 210-230-9671

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If Non-Critical, please utilize the

Customer Support Helpdesk - Click Here

 

Help Desk Support Services

Non-Critical - Issues requiring support from the following Resources: ---->

 

National Office: 210-270-4630

National - Human Resources - x660

National - Communications - x661

National - Fund Development - x669

National - Facilities - x651

National - Finance - x673

National - Operations - x651

National - Programs - x677

National - IT/Systems - x681 or x680

National - Kellogg - x665  


AVANCE, Inc. Network 2013

The Following Resources are for AVANCE Employees Only, if you are not an employee of AVANCE and need assistance, please call 210-270-4630.